Terms of Service

These Terms of Service (“Terms”) govern access to and use of Bevizio (“Bevizio”, “we”, “us”), a service that checks whether AI chat tools mention a customer’s product or business in response to relevant questions, available at bevizio.com, operated by Daniel Kloss, trading as Bevizio (61 Bridge Street, Kington, HR5 3DJ, United Kingdom). By creating an account or using Bevizio, you agree to these Terms. Bevizio is intended for business use — for founders, companies and local businesses tracking their own product or business, not for personal or household purposes.

1. The service

Bevizio periodically submits prompts you provide or that we generate on your behalf to third-party AI systems (currently ChatGPT, Claude, Gemini, Perplexity, and Google AI Overviews, and for local business accounts Google AI Mode, accessed via a third-party data provider) and reports whether your product or business is mentioned, alongside any competitor names and source citations the AI system returns. The trial and paid plans also let you connect an AI assistant to read your own results (see “Assistant connection” below). Results depend entirely on systems we do not control and cannot guarantee the accuracy, completeness, or availability of; see Section 5.

2. Accounts

You must provide accurate information when creating an account and are responsible for activity under your account. One brand/product per account in the current plan structure. You must be legally able to enter into a binding contract to use Bevizio.

3. Subscriptions & billing

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to your order and handles returns and payment disputes. For anything about the product itself — your account, a feature, or the 7-day “forgot to cancel” refund described in our Refunds Policy — contact us directly at hello@bevizio.com.

Free trial. A new account starts with a 14-day free trial, one trial per account. A payment card is required to start it, and nothing is charged during the trial. Unless you cancel before the trial ends, your subscription starts automatically when it ends and you are charged the price of the plan you chose at checkout (monthly or annual), then again at the start of each billing period. We email you about 3 days before your trial ends. If you cancel at any time before the trial ends, you will not be charged. During a trial, up to 20 questions are checked (or all of them on a plan with fewer, such as Starter’s 3) whichever plan you chose; on Pro, the rest start at your first payment, which you can bring forward at any time from your plan page. If you have had a Bevizio subscription before, a new subscription does not include a free trial: it starts when you subscribe and you are charged at that point. Checkout says so before you pay.

Changing plans. You can move between the plans we offer, or between monthly and annual billing, at any time. A change applies immediately: moving up charges the difference for the rest of the current billing period, moving down credits it against future payments. Changes made during a trial aren’t billed. If you move to a plan with fewer questions, you choose which ones stay checked; the rest are paused with their history kept.

Paid plans are billed monthly or annually in advance. Your purchase is subject to Paddle’s Buyer Terms in addition to these Terms. Subscriptions renew automatically at the end of each billing period unless canceled beforehand. You can cancel at any time; cancellation takes effect at the end of the current billing period, and access continues until then. See our Refund Policy for details on refunds.

4. Acceptable use

You agree not to use Bevizio to submit prompts intended to harass, defame, or manipulate AI systems in ways that violate those systems’ own usage policies, to attempt to disrupt or overload the service, or to resell or provide access to the service to third parties without our written consent. You may connect an AI assistant of your choosing to read your own results through the assistant connection. Keep your connection keys private, only allow connections you started yourself, and do not share them or use them to get at anyone else’s data. Do not use an assistant or a script to get round the limits on changes, or to make changes to an account that is not yours. Do not put personal information about other people into notes, questions or names unless you have to, and never sensitive information. Tell us about misuse at hello@bevizio.com.

5. No warranty on third-party AI results

AI chat tools change their behavior, availability, and output without notice, and are operated by companies we have no control over. We make reasonable efforts to detect and clearly label when a result could not be retrieved or when nothing was available to check, but we do not warrant that any check result reflects what a human user would see at any given moment. Bevizio is a diagnostic and monitoring tool, not a guarantee of AI visibility, ranking, or outcome.

Answers are collected through a third-party data provider, from the providers’ web interfaces, APIs or search results depending on the engine, and can differ from what a person sees in the ChatGPT, Claude, Gemini, Perplexity or Google apps, which vary by account, location, model version and time. Results are a sample of real answers, not a guarantee.

ChatGPT is a trademark of OpenAI; Claude of Anthropic; Gemini and Google of Google LLC; Perplexity of Perplexity AI. Bevizio is independent and is not affiliated with or endorsed by any of them.

6. Assistant connection

On the trial and paid plans you can connect an AI assistant to read your own Bevizio results. By default the connection is read-only. If you choose, in Settings, to let an assistant make changes, it can add and remove notes and, at the higher level, add, archive, restore, pause or resume questions, track or stop tracking competitors and change your alternative spellings (for a local business: add or archive an area or a service), within the limits we apply and show on our assistant page. It can never change billing, your plan, your password or email, your product’s name, website or country setting, delete your account or change your sign-in details, or touch anything about other customers. You decide what to allow, you can take it away at any time, and the permission ends after 30 days unless you renew it (we do not send a reminder). It reads the same stored answers as your dashboard, so it is only as current as the newest answer we have collected, and some figures are worked out a little differently, so a number in your assistant may not match the dashboard exactly. Results contain text quoted from AI engines and web pages, so connect only assistants you trust. What an assistant says about your results is its own wording, not Bevizio’s advice or statement, and we are not responsible for what an assistant or its provider does with your results after it has read them, or for the assistant’s own wording. We remain responsible for the accuracy of what Bevizio itself sends to your assistant, as set out in these Terms. You can connect an assistant by signing in from it and pressing Allow on a Bevizio page, or with a connection key. A signed-in assistant keeps its access for up to 90 days (renewed automatically while you use it) and then asks you to allow it again. A key expires after 90 days. You can disconnect an assistant or revoke a key at any time in Settings. From then on it cannot read anything new from Bevizio, though it keeps what it has already read. Before you press Allow, check that Bevizio says it recognises the assistant you meant to connect, and that the address it will send you back to is the one you expect. If you did not start the connection yourself just now, or Bevizio says it does not recognise the app and you are not sure where it came from, press Cancel. If you allowed a connection you did not mean to, disconnect it in Settings, change your password (or, if you sign in with Google, check your Google account’s security), and tell us at hello@bevizio.com. This guidance does not limit our responsibility for the security of Bevizio itself. Limits apply on how often a connection or key can connect, and we may change them. We may switch off a connection or key, or all of them on an account, if it is being used in a way that harms the service or other customers (for example, far above the limits, or to try to reach another account’s data). If we switch off a connection or key, we will tell you by email at the address on your account, before where practical and otherwise promptly afterwards, and you can connect again or make a new key once the problem is resolved. The connection works while your subscription is active (including while we retry a failed payment) or you are in your free trial, and stops if your subscription ends or is cancelled.

You are responsible for the assistants you connect and the permission you give. If you think a change was made without your permission, take the permission away and tell us straight away, and we will help you put things back where we can. An assistant acts on your instruction and on whatever it reads, which can include text written by others (we label such text as a quotation and tell the assistant not to act on it), and we cannot control what it decides to do; whether it asks you first is its own setting, so check it before you allow changes. We show your latest changes in Settings and the full record of the last 90 days on request at hello@bevizio.com. For 7 days, while that connection still has permission at a level that covers the change, you can ask the same assistant to undo a change once, if the item is still as the assistant left it; undoing has its own daily allowance; if we switch off changes, undo goes with them. You can always change or remove the item yourself. Changes, including undo, stop as soon as your subscription ends, is cancelled or a payment is overdue, even while reading still works; anything already changed stays as it is. Changes never cost you more: an added question counts against your plan’s question limit, which an assistant cannot raise. Changes to alternative spellings change how answers are counted from then on. We may limit or switch off changes through assistants, for example to protect the service or other customers: if we do it for your account we tell you by email as described above, and if we change the limits for everyone we update the assistant page. We are responsible for Bevizio itself: for recording each change correctly, applying only the changes you allowed within the limits we describe, showing you your latest changes and the record on request, offering the undo as described and taking reasonable steps to keep the connection secure, as described in our privacy policy. We are not responsible for an assistant’s decisions, including a change it makes on an instruction you did not intend or on text it read elsewhere.

7. Limitation of liability

Except as stated in these Terms, and to the fullest extent permitted by law, Bevizio is provided “as is” without warranties of any kind, and our aggregate liability for any claim arising out of your use of the service is limited to the greater of US$100 and the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunities. Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence, and it does not affect any rights you have as a consumer that cannot be excluded. If you are a consumer (you use Bevizio wholly or mainly outside your trade, business, craft or profession), nothing in these Terms excludes or limits our liability for failing to supply the service with reasonable care and skill, or any right you have to a refund, a price reduction or another remedy that the law gives you, and our limit of liability never stops you recovering the price you paid where the law says you may.

8. Termination

We may suspend or terminate access to Bevizio for breach of these Terms, non-payment, or misuse of the service. You may stop using Bevizio and cancel your subscription at any time.

9. Changes to these Terms

We may update these Terms from time to time. We tell you by email at least 14 days before a material change takes effect and show the date at the top of these Terms. If you do not agree, you can cancel before that date and you will not be charged under the new Terms. We may act sooner where the law requires it, or where the change only corrects a mistake or does not reduce what you get.

10. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring a claim in the courts there.

11. Contact

Questions about these Terms can be sent to hello@bevizio.com or +44 7418 384943.