Refund Policy

Bevizio subscriptions are billed and processed by Paddle.com, acting as merchant of record for all purchases. Paddle’s own Refund Policy also applies to every purchase and sets out the statutory rights that apply where you live.

1. Your free trial is how you decide

Every Bevizio plan starts with a 14-day free trial — all 5 engines, up to 20 questions checked (a Pro trial adds the rest at your first payment). A card is required to start it, but nothing is charged during the trial. We email you about 3 days before it ends. If you cancel before the trial ends, you pay nothing at all. If you don’t cancel, your first payment is taken when the trial ends and your subscription continues from there.

2. Forgot to cancel?

If your trial turned into a paid subscription and you meant to cancel, email us within 7 days of that first charge and we’ll refund it in full and cancel your subscription.

3. UK, EU, EEA and Switzerland

If you’re a consumer in one of these regions, Paddle’s Refund Policy gives you a right to withdraw within 14 days, including a further 14-day period once a free trial ends. See section 2.2 of Paddle’s policy for the conditions. Nothing on this page reduces those rights.

4. Renewals

Renewal charges after your first payment follow Paddle’s Refund Policy for your region. You can cancel at any time to stop future renewals; your access continues until the end of the period you’ve already paid for.

5. Billing errors

If you believe you were charged in error (e.g. a duplicate charge, or a charge after you canceled), contact us at hello@bevizio.com or +44 7418 384943, and we’ll investigate and correct it promptly.

6. How refunds are processed

Refunds are issued by Paddle back to your original payment method and may take several business days to appear, depending on your bank or card provider.

7. Contact

Questions about this policy or a specific charge can be sent to hello@bevizio.com or +44 7418 384943.